Privacy Policy

1. Introduction

PANSON TRADING DMCC ("Panson Global", "we", "our", or "us"), a company registered in the Dubai Multi Commodities Centre (DMCC), License No. [DMCC License], with its registered office in Dubai, United Arab Emirates, is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website pansonglobal.com or engage with our services. This policy is in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and the DMCC Data Protection Regulations.

2. Data Controller

The data controller responsible for your personal data is:

Company: PANSON TRADING DMCC
Address: DMCC, Jumeirah Lake Towers, Dubai, UAE
Email: [email protected]

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

Contact Information: Name, email address, phone number, company name, job title
Business Information: Industry, product interests, project requirements, procurement details
Communication Data: Content of emails, contact form submissions, and chat messages
Account Data: Login credentials if you create an account on our platform

3.2 Information Collected Automatically

Technical Data: IP address, browser type and version, operating system, device information
Usage Data: Pages visited, time spent on pages, navigation paths, referral sources
Cookie Data: Information collected through cookies and similar tracking technologies (see our Cookie Policy)
Location Data: Approximate geographic location based on IP address

4. Legal Basis for Processing

Under the UAE PDPL, we process your personal data on the following legal bases:

Consent: Where you have given explicit consent to the processing of your personal data for specific purposes
Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take pre-contractual steps at your request
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights and freedoms
Legal Obligation: Where processing is necessary to comply with UAE laws, DMCC regulations, or other applicable legal requirements

5. How We Use Your Data

To respond to your inquiries and provide requested product/service information
To process and fulfill orders, manage supply chain logistics, and deliver products
To send relevant industry insights, product updates, and marketing communications (with your consent)
To improve our website, products, and services through analytics
To comply with applicable UAE laws and DMCC regulations
To establish, exercise, or defend legal claims
To protect the vital interests of you or another person

6. Data Sharing and Transfers

6.1 Third Parties

We may share your personal data with:

Manufacturing Partners: Chinese manufacturing partners to fulfill your product requirements (limited to necessary business information)
Logistics Providers: Shipping and logistics companies for order fulfillment
Service Providers: IT, hosting (Cloudflare), analytics, and communication service providers
Professional Advisors: Legal, accounting, and auditing professionals as required
Regulatory Authorities: UAE governmental and regulatory bodies when required by law

6.2 International Transfers

As an international trading company, your data may be transferred to countries outside the UAE, including China. In accordance with the UAE PDPL, such transfers are made only where:

The receiving country provides an adequate level of data protection as determined by the UAE Data Office
Appropriate safeguards are in place, such as standard contractual clauses
You have given explicit consent to the transfer
The transfer is necessary for the performance of a contract

7. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy, unless a longer retention period is required by UAE law (e.g., commercial record-keeping requirements of 5 years under UAE Commercial Transactions Law).

8. Your Rights Under UAE PDPL

Under the UAE Federal Decree-Law No. 45 of 2021, you have the following rights:

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete personal data
Right to Erasure: Request deletion of your personal data (subject to legal obligations)
Right to Restrict Processing: Request limitation of processing your personal data
Right to Data Portability: Request transfer of your data in a structured, machine-readable format
Right to Object: Object to the processing of your personal data for certain purposes
Right to Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at [email protected]. We will respond within 14 days as required by the UAE PDPL.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

SSL/TLS encryption for data in transit
Secure hosting infrastructure (Cloudflare Pages)
Access controls and authentication mechanisms
Regular security assessments and monitoring
Employee training on data protection obligations

10. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically.

12. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the UAE Data Office established under the UAE PDPL.

13. Contact Us

For any questions about this Privacy Policy or our data practices, please contact:

PANSON TRADING DMCC
Email: [email protected]
Address: DMCC, Jumeirah Lake Towers, Dubai, UAE